Privacy Policy

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Privacy Policy for eCards

Welcome to eCards (“we,” “us,” or “our”). We’re committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

a. Personal Information You Provide

Contact Details: Name, email address, phone number, billing/shipping address.
Account Data: Username, password (hashed).
Customization Data: Uploaded logos or artwork files, design preferences.
Payment Details: Credit card or payment token via our payment processor (we do not store full card numbers).

b. Automatically Collected Data

Usage Data: Pages visited, time on site, clicks, device and browser type, IP address.
Cookies & Tracking: Session cookies, Google Analytics, and other third-party tracking pixels to improve your experience.

c. Third-Party Data

Social Login: If you sign in via Facebook or Google, we receive your public profile name and email.
Marketing & CRM Integrations: When you opt into newsletters, we use a provider (e.g., Brevo) to manage subscriptions.

2. How We Use Your Information

Order Processing: Fulfil purchases, process payments, manage shipping and returns.
Account Management: Authenticate your login, maintain your order history and preferences.
Customization Services: Generate and manage your NFC card designs and uploads.
Customer Support: Respond to your inquiries, troubleshoot issues, and improve our services.
Marketing Communications: Send you order updates, promotional offers, and newsletters (you can opt out at any time).
Analytics & Improvement: Understand site usage, diagnose technical issues, and optimize user experience.

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember your preferences (e.g., language or currency).
Analyze site traffic (via Google Analytics).
Deliver targeted marketing (through Facebook Pixel and other partners).

You can manage or disable cookies via your browser settings, though some features may then be limited.

4. Sharing & Disclosure

We will never sell your personal data. We may share information with:

Service Providers: Payment processors (Stripe), shipping partners, cloud hosting (Hostinger), design printers.
Marketing & CRM Tools: Email platforms (Brevo), analytics providers (Google).
Legal Compliance: Authorities if required by law, or to protect our rights.

All third parties are obligated to protect your data under appropriate confidentiality agreements.

5. Data Security

We implement industry-standard measures—SSL/TLS encryption, secure servers, access controls—to safeguard your data. While no system is 100% secure, we continuously review and enhance our security practices.

6. Data Retention

Order & Account Data: Retained for up to 7 years for legal and accounting purposes.
Marketing Data: Stored until you unsubscribe.
Anonymized Analytics: Retained indefinitely for trend analysis.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct or delete your personal information.
Withdraw consent or object to our processing.
Request data portability.

To exercise these rights, please email us at privacy@ecards.ae. We’ll respond within 30 days.

8. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect data from anyone under 16. If you believe we have, please contact us to request deletion.

9. International Transfers

By using our service, you consent to the transfer and processing of your data in the UAE and any other country where our service providers operate, in accordance with applicable privacy laws.